Privacy Policy

Do we share any personal customer information with anyone?

We share your personal information only with few of our trusted partners including the payment gateway, order fulfilment and tracking partners. Sharing of this data is necessary in order to fulfil your order. Be assured that we will do our best to always protect your personal information.

What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, phone number, email address, billing, order history, feedback, about your visits to and use of nutrabay.com (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation etc.)

Email /SMS /RCS (if applicable): We may send you emails, SMS or RCS about your order, our store, new products, and other updates.

CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, place an order, arrange for a delivery or return a purchase, we imply that you consent to us collecting it and using it for that specific reason only.

By registering on our website, you agree to receive marketing communication from Nutrabay via email, SMS, RCS, Whatsapp, Push Notifications etc.

In case, you wish to stop receiving marketing communication, you may unsubscribe on the unsubscribe link shared in the email.

Please note: Transactional emails such as your account or order-related emails cannot be unsubscribed.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at friends@nutrabay.com or mailing us at: B-289, 2nd Floor, Okhla Industrial Area Phase 1, New Delhi, 110020, India

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

PAYMENT & SECURITY

Nutrabay.com is committed to provide you with the most secure experience. For more details, please see our Security Policy

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in India and your transaction is processed by a payment gateway located in India, then your personal information used in completing that transaction may be subject to disclosure under the Indian legislation. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

INFORMATION SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Any information that we collect and store that is personally identifiable is protected using appropriate means, and Nutrabay is not responsible for any unauthorized access or use by third parties.

If you provide us with your credit card, net banking, UPI, mobile wallets or any other online payment information, the information is encrypted with the payment gateway providers only and not by us.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority, or that you are the age of majority you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company in future, your information may be transferred to the new owners so that we may continue to sell products to you.

DATA PROCESSING AND COMMUNICATION PREFERENCES

We are committed to processing your personal data in a lawful, fair, and transparent manner, and to providing you with meaningful control over how your personal data is used, in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”), including but not limited to the provisions relating to consent, legitimate uses, and rights of Data Principals.

1. Promotional and Marketing Communications

(In accordance with Section 6 of the DPDP Act – Consent)

a. New Users

At the time of registration or account creation, you will be provided with a clear option to opt-in to receive promotional and marketing communications from us through various channels, including but not limited to email, SMS, WhatsApp, RCS, and push notifications.

Where you provide your consent, such consent shall be deemed to be free, specific, informed, unconditional, and unambiguous, in accordance with Section 6 of the DPDP Act.

You may withdraw your consent at any time in accordance with Section 6(4) of the DPDP Act, by:

• Using the unsubscribe mechanism provided in our Mail communications.
• Or Mailing us at friends@nutrabay.com to withdraw your consent at any time

b. Existing Users

For users who have registered prior to the implementation of consent-based communication preferences, we may seek your explicit consent to continue sending promotional and marketing communications through a compliant opt-in mechanism, in accordance with Section 6 of the DPDP Act.

You shall retain the right to manage, modify, or withdraw such consent at any time in accordance with Section 6(4) of the DPDP Act, by:

• Using the unsubscribe mechanism provided in our Mail communications.
• Or Mailing us at friends@nutrabay.com to withdraw your consent at any time

2. Service and Transactional Communications

(In accordance with Section 7(a) of the DPDP Act – Legitimate Uses)

We may send you certain communications that are strictly necessary for the performance of our services and the fulfilment of our contractual obligations to you.

Such communications are non-promotional in nature and may include, but are not limited to:

• Order confirmations
• Shipment and delivery updates
• Return and refund notifications
• Account-related alerts, security notifications, and service updates

These communications are integral to the services offered on our platform and are permitted without separate consent under Section 7(a) of the DPDP Act, being necessary for the performance of a contract with the Data Principal.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at friends@nutrabay.com